Consumer Duty
-
VouchedFor announces gender search-filter to help consumers find the right adviser
VouchedFor, the UK’s leading review site for financial and mortgage advisers, has released a new feature, enabling users to filter their search…
-
Customer vulnerability workshops on offer from MorganAsh as FCA review highlights industry challenges
MorganAsh, a support services provider to the financial services and utilities sectors, has launched a series of workshops on customer vulnerability, to…
-
What is customer vulnerability management? Practical tips for advisers from MorganAsh’ Gething
Andrew Gething, managing director at MorganAsh shares practical tips for advisers to make sure that they can meet the FCA’s requirements whilst…
-
Beyond the call of Consumer Duty: Insight from Dentons’ Andrew Barber
Having deployed a series of regulatory tools over the years to try and improve customer outcomes in markets, with varying degrees of…
-
Consumer Duty is having a major influence on advice practice – lang cat data suggests
Nearly three-quarters (72%) of MPS due diligence exercises ranked ‘Target Market’ as the most crucial factor for MPS selection in 2024, according…
-
Value of advice on the rise post-Consumer Duty according to Scottish Widows Investor Confidence Barometer
More than four in five (82%*) people who have a financial adviser believe it represents ‘value for money’ – an increase of…
-
Consumer Duty compliance – customer outcomes not being represented at board level
A new study has found greater scope for customer outcomes to be represented at board level in financial services firms to support…
-
Aegon’s Steven Cameron responds to FCA’s post-Consumer Duty rulebook review
Responding to the FCA’s Call for Input around changes to the rulebook post-Consumer Duty (which closes on Thursday 31st), Aegon has outlined…
-
ArvatoConnect: Companies risk losing one in two vulnerable customers as AI use grows
New research from ArvatoConnect shows the balance of technology and human touch are key for helping vulnerable customers, which represent nearly half…
-
FCA Consumer Duty: MirrorWeb’s Harriet Christie reflects on the Duty’s first year and tells us why she sees it as a work in progress
Reflecting on Consumer Duty’s first year in operation, MirrorWeb’s COO, Harriet Christie looks at its impact and how well the objectives have…
IFA Talk is our flagship podcast, that fits perfectly into your busy life, bringing the latest insight, analysis, news and interviews to you, wherever you are.