Consumer Duty
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Newly launched website leads the way in Vulnerable Customer support training
In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website.…
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Consumer Duty: Closed Products Shouldn’t Have to Compete
By Mike Penny, consultant at Simplify Consulting When the Financial Conduct Authority (FCA) announced closed products would be given an extra year…
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Aegon: Consumer Duty raises challenges for British ISA
Aegon questions how providers of the Chancellor’s proposed British ISA will prove this meets FCA Consumer Duty requirements. Steven Cameron, Pensions Director…
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Nearly all regulated firms at risk of financial crime without daily customer due diligence
New data reveals that more than nine out of 10 (92%) regulated firms do not carry out daily monitoring on clients. This…
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FCA launches campaign to highlight the benefits of switching to savers
Consumers will be encouraged to shop around for a better savings rate in a new campaign launched today by the City regulator,…
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Without smart technology, significant consumer vulnerabilities go unnoticed, in Consumer Duty era MorganAsh finds
Firms that are yet to integrate technology to complete essential vulnerability assessments run the risk of missing significant vulnerabilities among their clients,…
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One in seven IFAs still unclear on good customer outcomes, following first 6 months of Consumer Duty
Just over six months on from the introduction of Consumer Duty, one in seven (16%) independent financial advisors (IFAs) say they do…
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Big banks failing to offer more competitive savings rates, updated figures show
Analysis using the Moneyfacts Consumer Duty Audit Tool for Savings indicates that big banks are still failing to make their easy access rates more…
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How real couples in the UK manage money revealed
2,455. That’s how many arguments the average couple has each year according to statistics. And topping the list of reasons for fighting…
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Firms risk alienating consumers by not engaging directly on vulnerability, MorganAsh advises
Firms across financial services are both at risk of alienating consumers – by obtaining vulnerability data without their knowledge – and by…
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